What types of products do you offer?
At Genuineproduct.us, we provide a diverse range of stylish and comfortable apparel and accessories. Our product line includes trendy oversized hoodies for women and fun dinosaur-patterned socks for kids, ensuring that there is something for every family member.
How can I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Once you are ready, proceed to checkout, where you will enter your shipping information and payment details to complete the transaction.
What is your return policy?
We offer a 30-day return policy for items that are unused and in their original packaging. To initiate a return, please contact us with your order number and proof of purchase. Please note that certain items, such as gift cards and downloadable software, are non-returnable.
How long does shipping take?
Shipping within the United States typically takes between 3 to 6 business days after your order has been processed and shipped. Orders are processed within 1-2 business days, and you will receive tracking information once your order has been dispatched.
Do you offer international shipping?
Currently, we do not offer international shipping. Our shipping services are limited to the United States only.
What should I do if I receive a defective item?
If you receive a defective or damaged item, please contact us immediately with details and proof of the defect. We will assist you in processing an exchange for the item.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment and estimate its arrival date.
What payment methods do you accept?
We accept various payment methods, including major credit cards and PayPal. All transactions are processed securely to ensure your information is protected.
How can I contact customer support?
If you have any questions or need assistance, you can reach our customer support team via email at support@genuineproduct.us or by phone at +84 981582333 during our business hours, Monday to Friday from 09:00 AM to 5:00 PM (GMT).
